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Sign in to ArcGIS (Actions > SIGN IN TO ARCGIS)
Open the Download Base Map tool (Actions > Download Basemap)
Select the layer you would like to download from the dropdown list
Pan and zoom the map to the desired extent
Select the maximum zoom level that you would like to download.
Note that if the optional step below is NOT followed, the TPK that is created will disappear when the the map is zoomed in beyond this maximum zoom level
Select DOWNLOAD
Android 10+
If your device is running Android 10 or higher, you will be prompted for the download location. Select the ‘TPK’ folder within your desired project or the default folder (see folder structure discussion above). It is possible to create new folders if needed in this dialog. It is also possible to replace the auto-generated filename but the file must end in ‘.tpk’
Note: some users have recently reported issues with a recent (November 2022) upgrade to Samsung Tab Active 3 devices that is producing files that end in ‘.tpk.part’ rather than the standard ‘.tpk’ extension. We have attempted to address this in release 4.4.11, but if you find that this is causing a problem on your mobile device simply use a file manager to rename the TPK file from *.tpk.part to *.tpk. If you have any problems with this please contact our support team.
Android 9 and lower
If your mobile device is running Android 9 or lower, the file will be downloaded to your mobile device’s Download folder using the automatically generated file name.
Use a file manager (e.g., Files, MyFiles) to copy the TPK to a map cache's TPK folder (see instructions above for more information about file structure).
When MobileMap initiates the TPK export request, ArcGIS Online will report the estimated file size, and MobileMap will display these as a brief popup message. In our experience, file sizes below 50 MB tend to be successful, while file sizes above 150 MB frequently fail. It is not always clear why downloads fail when they do (e.g., request times out, server rejects request because it exceeds the maximum allowed number of tiles, download is corrupted in transit, etc.). When downloads fail, there may not be any confirmation of the failure - it may just freeze. In these cases, it will likely be necessary to reduce the extent or zoom level and repeat the download.
Watch YouTube Video:
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Fixing the Overzoom
Optional - If you want to use the Download Base Map tool in MobileMap but do not want your TPK to disappear at higher zoom levels as described above, follow the steps below:
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