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1. Manually configure the Portal settings

   1. Either uncheck the “Use Portal for ArcGIS” checkbox, or supply a valid Client ID in the “Portal for ArcGIS Client ID”

   2. Close MobileMap

   3. Remove the app from the recent apps list (this step may not be necessary, but if steps a & b above do not solve the problem, this may needed).

2. Restore all settings (note: this will remove any custom settings that you have applied which are not in your Feature Service settings or settings file).

   1. Go to Actions > Import Settings

   2. Select “Defaults” and confirm

   3. Select “Import” to re-import settings from your Feature Service or settings file

   4. Close MobileMap

   5. Remove the app from the recent apps list (this step may not be necessary, but if steps a & b above do not solve the problem, this may needed).

Why is my MobileMap map extent limited?

I am trying to pan my map to a location that is covered by my map cache extent, but my map extent appears limited/stuck.

1. Refresh the Data Directory:

a. Go to Actions > Select Data Directory

b. Select any folder not on the SD Card as the Data Directory and select “Select”

c. Select “Done”

d. Go to Actions > Select Data Directory

e. Select the folder that holds map caches, typically this is called “MobileMap” and is on the SD Card

f. Select “Done”

e. Go to Actions > Select Map Cache to re-load map cache