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The diagram below provides an overview of the process for Installing, Licensing and Configuring MobileMap for first use. This process is detailed below on this page (Installation and Licensing) and on the next page (Configuration and Download - see link at the bottom). It is important to note that these instructions are general instructions that apply to most users. In some organizations the process may be different based on what an administrator may have already completed (e.g., creation of folder structure and base maps) or how settings are managed.

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Before You Begin

• This guide is intended to support the process of downloading, installing and configuring MobileMap for licensed MobileMap users.  If at any time in this process you need help to complete a step, or experience an error that you cannot resolve, please contact WSG's software support at:

  • Support Portal: https://woodlandsg.atlassian.net/servicedesk/customer/portals

  • Support Phone: (720) 712-4334

• Make sure that you created a 6 digit license request code (e.g., a1b2c3) at https://mobilemap.mbgapplicationswsgapps.com/my-licenses. If you need assistance contact WSG's software support using the methods above.

• If you have a previous version of MobileMap on your tablet:

  • Please make sure that all data have been uploaded.  If you experience issues uploading data, please export your current database using Actions > Export Database, and contact WSG to arrange for your data to be recovered. 

  • Once you have your device code and all data have been uploaded (or if there are no data to upload), you should should now be ready to download, install and configure MobileMap.

  • Under some scenarios, you may need to uninstall the previous version of MobileMap prior to installing a new MobileMap version. This typically occurs when there has been a new ‘major’ release of MobileMap (increase in the 2nd component of the version number) or if you are upgrading from a much older MobileMap release. If you experience any problems during or immediately after upgrading MobileMap, try uninstalling the previous version then re-installing the current MobileMap release. To do this, open up Android Android Settings (gear icon) then go to 'Apps'.  Scroll down until you see MobileMap and select it, then tap on 'Uninstall'. You should now be ready to download and configure MobileMap.

• If this is your first installation of MobileMap, you will need a folder to store offline base maps and MobileMap-generated files (backups, photos, etc.).

  • If you are a member of an organization where a GIS or data manager is supporting MobileMap implementation, or if you received a device from a WSG business partner, it is likely this folder has already been created for you. If not, you will need to create this folder using the following steps.

    • If your device supports MicroSD cards, we strongly suggest you use a MicroSD card as the location for your MobileMap folder. If not, the internal storage is acceptable.

    • Create a new folder named ‘MobileMap’ at the root directory of your MicroSD card or internal storage

    • Within that folder, create your first project folder and give it a meaningful name (e.g., region, state, property name). Within that project folder, create 2 subfolders named ‘TPK’ and ‘SHP’

    • We also recommend that you create a ‘default’ folder with the same subfolders ('TPK', ‘SHP’)

    • For more information on base maps and this folder structure, see MobileMap: Base Map Creation for MobileMap

  • The folder structure should look this:

    • SD Card

      • MobileMap

        • default

          • SHP

          • TPK

        • project1

          • SHP

          • TPK

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• To download the latest version of the MobileMap https://mobilemap.mbgapplicationswsgapps.com/downloads in a browser on either on your PC or your Android Mobile device. If downloading on your PC, you will then need to copy the installer package (Zip file) to your tablet, which may require a USB cable connection.

• If you have not yet registered with this site, you will need to self-register in order to access all of the menu items, including the Resources tab where downloads can be found. Note that you will receive an email from the system when self-registering, make sure that this doesn’t end up in your junk/spam folder.

• One you are logged into the website (on PC or Android device) select ‘Downloads' from the ‘Resources’ tab at the top right of the page, then click the blue ‘Download’ button next to the standard version of MobileMap (not Road, unless your organization’s)

• Select 'Download Tap the link to download MobileMap

• If you are downloading on your Android device you can locate the downloaded installer file (MobileMap_X.X.X.zip) via one of the following approaches:

  • Dragging down from the top of your screen to show notifications, one should say something similar to 'MobileMap_X.X.X.zip Download Complete'.  Tap this notification to begin installing MobileMap, or

  • Use a file browser (e.g. MyFiles, Astro, etc.) and navigating to Tablet > Downloads, or other location you chose for downloads on your tablet

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