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Users must sign in to ArcGIS Online (or their organization's Portal for ArcGIS) to perform the following actions:
Discover (refresh) list of available feature services (inside the Select Feature Service tool)
Retrieve driving directions (using the Get Directions link when querying a feature)
Download basemaps (using the Download basemaps)
For more common daily workflows, including uploading and downloading data, MobileMap can use credentials that are stored in the MobileMap settings (Settings > Authentication Settings > ArcGIS Username and ArcGIS Password).
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Prior to uploading, downloading, or collecting data, the database must be initialized with the desired Feature Service from ArcGIS Online. The steps for this are described below and include:
Sign In to ArcGIS
Select Feature Service(s)
Initialize Database
Edit Download Parameters (Optional)
Note that steps 2 and 3 are typically completed just once, at the beginning of a field data collection campaign. Step 1 must be repeated whenever uploading/downloading data for secured services. Step 4 is optional and is used only to customize the way data is accessed, typically to limit the amount of data downloaded to the device.
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Changing your MicroSD card can cause data access issues on some devices. If you change your MicroSD card and MobileMap crashes on startup, you will need to re-insall the previous MicroSD card, then unselect this as your data directory, then load the new MicroSD card and select that as your data directory. The steps to complete this process are as follows:
Re-install the previous MicroSD card and restart MobileMap
Verify that MobileMap is working and that map data from the MicroSD card
Change the data directory to any directory on your internal storage (Actions>Select Data Directory > Change, then select any internal directory - like 'Downloads', then select Done)
Remove MicroSD card and replace with the new MicroSD card
Change the data directory to desired directory on your MicroSD card (Actions>Select Data Directory > Change, then select the MobileMap directory, then select Done)
Download Basemap
Typically, users are provided with map caches filled with relevant basemap data including imagery and other data. Sometimes, however, it is useful to download smaller basemaps prior to fieldwork. To download a basemap from Esri’s basemap services, sign in to ArcGIS (see above), then select 'Download Basemap' from the main menu. This will open a new interface for selecting the area of interest. Select the desired basemap, zoom and pan to the desired extent, then select the maximum zoom level to download. Larger numbers (e.g. L16) produce higher resolution data than smaller numbers (e.g., L8). This process can be slow and may result in large downloads. Begin with smaller zoom levels (e.g., L10) and smaller extents at first, and increase if needed, and if download time and file size allow. Tap 'Download' to begin the process. The downloaded file will be saved to the device's Download folder and a popup message will notify you when the download is complete. Close the popup window, then use the back button (upper left) to return to MobileMap. Use a file manager application to copy the downloaded TPK to the desired map cache in your data directory, then reload the desired map cache to see the downloaded basemap data. Filenames will include the basemap name and maximum zoom level (e.g., USA_Topo_Maps_L16.tpk.
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There are scenarios where it may be necessary to reset all settings back to their default values. This happens automatically when a user uninstalls, then re-installs MobileMap. To reset settings without unintsall/re-install, you can use the Restore Defaults option in the Import Settings tool. This may be needed if you recently made several adjustments to settings, are experiencing errors during data collection, but can not seem to resolve the issues even after attempting to manually restore the previous settings. This may also be helpful when testing settings that have recently been added or updated on a feature service. To restore settings to their default values, select DEFAULTS restore defaults button (recycle icon, see image below) in the Import Settings dialog, and confirm the warning message by selecting OK.
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Note that all settings will be restored to their default values once you confirm the restore defaults action. This means that even licensing information will be lost. It is advised that you copy the license device code, at a minimum, to the device clipboard prior to restoring settings so that the device can be re-licensed immediately after restoring default settings.