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This guide is intended to support the process of downloading, installing and configuring MobileMap for licensed MobileMap users. If at any time in this process you need help to complete a step, or experience an error that you cannot resolve, please contact WSG's software support at:
Support Portal: https://woodlandsg.atlassian.net/servicedesk/customer/portals
Support Phone: (720) 712-4334
Make sure that you created a 6 digit license request code (e.g., a1b2c3) at https://mobilemap.mbgapplicationswsgapps.com/my-licenses. If you need assistance contact WSG's software support using the methods above.
If you have a previous version of MobileMap on your tablet:
Please make sure that all data have been uploaded. If you experience issues uploading data, please export your current database using Actions > Export Database, and contact WSG to arrange for your data to be recovered.
Once you have your device code and all data have been uploaded (or if there are no data to upload), you should should now be ready to download, install and configure MobileMap.
Under some scenarios, you may need to uninstall the previous version of MobileMap prior to installing a new MobileMap version. This typically occurs when there has been a new ‘major’ release of MobileMap (increase in the 2nd component of the version number) or if you are upgrading from a much older MobileMap release. If you experience any problems during or immediately after upgrading MobileMap, try uninstalling the previous version then re-installing the current MobileMap release. To do this, open up Android Android Settings (gear icon) then go to 'Apps'. Scroll down until you see MobileMap and select it, then tap on 'Uninstall'. You should now be ready to download and configure MobileMap.
If this is your first installation of MobileMap, you will need a folder to store offline base maps and MobileMap-generated files (backups, photos, etc.).
If you are a member of an organization where a GIS or data manager is supporting MobileMap implementation, or if you received a device from a WSG business partner, it is likely this folder has already been created for you. If not, you will need to create this folder using the following steps.
If your device supports MicroSD cards, we strongly suggest you use a MicroSD card as the location for your MobileMap folder. If not, the internal storage is acceptable.
Create a new folder named ‘MobileMap’ at the root directory of your MicroSD card or internal storage
Within that folder, create your first project folder and give it a meaningful name (e.g., region, state, property name). Within that project folder, create 2 subfolders named ‘TPK’ and ‘SHP’
We also recommend that you create a ‘default’ folder with the same subfolders ('TPK', ‘SHP’)
For more information on base maps and this folder structure, see MobileMap: Base Map Creation for MobileMap
The folder structure should look this:
SD Card
MobileMap
default
SHP
TPK
project1
SHP
TPK
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