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  1. Sign in to ArcGIS (Actions > SIGN IN TO ARCGIS)

  2. Open the Download Base Map tool (Actions > Download Basemap)

  3. Select the layer you would like to download from the dropdown list

  4. Pan and zoom the map to the desired extent

  5. Select the maximum zoom level that you would like to download.

    • Note that if the optional step below is NOT followed, the TPK that is created will disappear when the the map is zoomed in beyond this maximum zoom level

  6. Select DOWNLOAD

    • Android 10+

      • If your device is running Android 10 or higher, you will be prompted for the download location. Select the ‘TPK’ folder within your desired project or the default folder (see folder structure discussion above). It is possible to create new folders if needed in this dialog. It is also possible to replace the auto-generated filename but the file must end in ‘.tpk’

      • Note: some users have recently reported issues with a recent (November 2022) upgrade to Samsung Tab Active 3 devices that is producing files that end in ‘.tpk.part’ rather than the standard ‘.tpk’ extension. We have attempted to address this in release 4.4.11, but if you find that this is causing a problem on your mobile device simply use a file manager to rename the TPK file from *.tpk.part to *.tpk. If you have any problems with this please contact our support team.

    • Android 9 and lower

      • If your mobile device is running Android 9 or lower, the file will be downloaded to your mobile device’s Download folder using the automatically generated file name.

      • Use a file manager (e.g., Files, MyFiles) to copy the TPK to a map cache's TPK folder (see instructions above for more information about file structure).

    • When MobileMap initiates the TPK export request, ArcGIS Online will report the estimated file size, and MobileMap will display these as a brief popup message. In our experience, file sizes below 50 MB tend to be successful, while file sizes above 150 MB frequently fail. It is not always clear why downloads fail when they do (e.g., request times out, server rejects request because it exceeds the maximum allowed number of tiles, download is corrupted in transit, etc.). When downloads fail, there may not be any confirmation of the failure - it may just freeze. In these cases, it will likely be necessary to reduce the extent or zoom level and repeat the download.

Watch YouTube Video:

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Fixing the Overzoom

Optional - If you want to use the Download Base Map tool in MobileMap but do not want your TPK to disappear at higher zoom levels as described above, follow the steps below:

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Note, esri supplied reference data (not imagery) can be cached over NAIP imagery if road/place names on top of the imagery is desired. .

Caching Custom Imagery in Arc Pro

Imagery acquired for a project and stored locally on a computer (not streamed from an online source) can be cached in Arc Pro via the following instructions.

• Load rasters to mosaic dataset (dataset can be in Web Mercator even if rasters are not). In the past, imagery has needed to be projected to Web Mercator prior to caching. As of Arc Pro 3.x, imagery does not projected Web Mercator, as long as the data frame coordinate system is set to Web Mercator prior to caching.
• Build Pyramids and Calculate Statistics as you load rasters in the mosaic dataset.
• Once the mosaic dataset has been created. Open the Attribute table of mosaic dataset from pro and field calculate Max PS (Max Pixel Size to something like 1000 or 5000).
• Open the properties of the mosaic dataset from catalog and change number of rasters to display in the properties from 20 to the number you have in the dataset
• Use the Mosaic Layer properties (ribbon button) to display “none” on the stretch type
• This should give you a color balanced, nice looking, raster image in Pro – cache this
• You can use the Mosaic Layer properties (ribbon button) to apply the Color Infrared version