MobileMap: Installation and Licensing
Overview of Process
The diagram below provides an overview of the process for Installing, Licensing and Configuring MobileMap for first use. This process is detailed below on this page (Installation and Licensing) and on the next page (Configuration and Download - see link at the bottom). It is important to note that these instructions are general instructions that apply to most users. In some organizations the process may be different based on what an administrator may have already completed (e.g., creation of folder structure and base maps) or how settings are managed.
MobileMap 4.x Process Diagram:
MobileMap 5.x Process Diagram:
Before You Begin
This guide is intended to support the process of downloading, installing and configuring MobileMap for licensed MobileMap users. If at any time in this process you need help to complete a step, or experience an error that you cannot resolve, please contact WSG's software support at:
Support Portal: https://woodlandsg.atlassian.net/servicedesk/customer/portals
Support Phone: (720) 712-4334
Make sure that you created a 6 digit license request code (e.g., a1b2c3) at https://mobilemap.wsgapps.com/my-licenses. If you need assistance contact WSG's software support using the methods above.
If you have a previous version of MobileMap on your tablet:
Please make sure that all data have been uploaded. If you experience issues uploading data, please export your current database using Actions > Export Database, and contact WSG to arrange for your data to be recovered.
Once you have your device code and all data have been uploaded (or if there are no data to upload), you should should now be ready to download, install and configure MobileMap.
Under some scenarios, you may need to uninstall the previous version of MobileMap prior to installing a new MobileMap ve